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You may check out all the available products and buy some in the shop
Return to shopOne inbox, read by the two of us who pack the paper and stand at the brazier. No ticket system, no chatbot, no form that disappears into a queue.
Write to us
Use it for anything — a name to correct on a petition, a date to move, an order that has not arrived, or a question you would rather ask a person than read an answer to. If it is about an order, put the order number in the subject line; it saves a round trip.
Where the burns happen
Dongyue Temple, Hebei Province, China — the Temple of the Great Emperor of the Eastern Peak (东岳庙), the deity who governs the underworld in the Taoist pantheon. The brazier is lit on the 1st and the 15th of every lunar month, which is when petitions are read aloud and paper is burned.
There is no shop to walk into. The temple is a working religious building, not our premises, and nobody there will know your order number. Everything you buy either goes in the post to you or is burned here, depending on which option you picked at checkout.
When we answer
Within one working day, usually the same morning. The exception is the two days before a temple day, when petitions are being written by hand and the inbox backs up — write on the 13th or 14th of a lunar month and allow an extra day.
What to put in the message
- The order number, if there is one.
- The name exactly as it should be written on the petition, with the relationship — father, grandmother, 父亲, 祖母. A petition addressed to the wrong relation is the one mistake we cannot fix after the burn.
- If you are asking about a date: the lunar or Gregorian day you want, and whether it can move by a day or two.
Things you can settle without writing to us
- What each tier includes — the four tiers, side by side.
- Where a parcel is — order tracking takes an order number and the email you used.
- Returning something — returns and exchanges, thirty days on physical goods.
- What we will and will not do — terms, and what we hold about you in privacy.
- What proof looks like after a burn — the proof section of the FAQ.
If you are not sure this is for you
Write anyway. We would rather talk you out of an order than take money for something you did not understand. That has happened more than once, and it has not cost us anything worth keeping.