Shipping — $5.95 Flat, Free Over $75

Joss paper is light but bulky, and a talisman is glass in a brass frame — two different packing problems, one flat rate. Here is exactly what shipping costs, how long it takes, and what happens if a parcel stalls.

Last updated 12 November 2026 · Rates in US dollars

1. Rates at a glance

Order value	Shipping	What it covers
Under $75	$5.95 flat	Any destination, any weight we sell
$75 and over	Free	Same service, tracked
Temple burns, passage sets, Burn Club	Free	Nothing ships — proof arrives by email

One flat rate, no weight tiers, no surcharge for a second pack. If a $75 basket is one sheet short, the shipping you would pay is $5.95 — most people add a $4.99 pack instead, which is the better trade.

2. Dispatch time

Physical orders leave our fulfilment partners within 1–2 business days. Orders placed before 10:00 Pacific on a weekday usually go out the same day; weekend orders go out on Monday. You get a dispatch email with a tracking number the moment the label is scanned, not when the parcel is guessed to have left.

Temple work runs on its own clock: a name has to reach the temple two days before the burn date, which falls on the 1st and 15th of the lunar month. Ordering late does not cancel your order — it moves your ancestor to the next burn day, and we tell you which one.

3. Transit times by country

These are working-day ranges after dispatch. They are the carrier’s normal service, not a promise, and customs can add a few days at the border.

Destination	Typical transit	Carrier
United States	6–12 business days	Tracked post / ground
Canada	8–14 business days	Tracked post
United Kingdom, Ireland	10–18 business days	Tracked post
European Union	10–18 business days	Tracked post
Australia, New Zealand	12–20 business days	Tracked post
Japan, Korea, Singapore, Taiwan, Hong Kong	7–14 business days	Tracked post
Rest of world	15–25 business days	Tracked post

If you need something by a specific date — Qingming, the anniversary, a funeral — order three weeks out. We will not promise an express delivery we cannot control, but we will tell you honestly whether the date is realistic.

4. How paper and talismans are packed

Joss paper ships flat in a rigid mailer, not folded into a bubble bag. Creased paper still burns, but a stack that arrives bent feels like a stack that was not cared for, and this is not the order to feel that about. Bundles of ten packs go in a double-walled box with a paper wrap.

Talismans ship boxed, in a foam cradle, with the brass frame supported on all four sides. The box is sturdy enough to keep — several customers use it as the box the talisman lives in when it is not hanging.

There is no plastic filler. Paper cushioning and a paper band, which can go straight into recycling.

5. Temple burns do not ship

Nothing physical is sent for a temple deposit or a passage set. The paper is bought, written on and burned at the temple on your behalf; what comes back is a video, a photograph of the sealed petition, and a photograph of the ash, all by email within five days of the burn.

The Burn Club works the same way week to week, with two exceptions that do travel: the free five element talisman, posted once at the start, and the bound petition book, posted at the end of the year.

6. Tracking and lost parcels

Every physical order is tracked, and the number is in your dispatch email. If the tracking has not moved for ten days, email us and we will chase the carrier ourselves — you should not have to sit in a call queue for an order you placed with us.

A parcel is treated as lost after 30 days for US destinations and 45 days internationally. At that point we reship or refund, whichever you prefer. You do not need to file a claim with the carrier.

Occasionally a parcel is returned to us as undeliverable — a wrong apartment number, a building with no access. We will email you, and the first reship is free.

7. Customs, duties and taxes

Orders are shipped from our fulfilment partners in the United States and Asia, so international parcels may attract import duty or VAT in your country. That charge is the recipient’s, and it is collected by the carrier before delivery. We cannot predict the amount — it depends on your country’s threshold and how the parcel is classified.

We declare the real value and describe the contents accurately. We do not mark parcels as gifts or under-declare them: a mis-declared parcel gets held, and a held parcel is worse for you than a small duty.

US sales tax is collected where we are required to. Prices on the site are shown in US dollars and exclude any import charges.

8. Address changes and refusals

Email us within 24 hours of ordering to change a shipping address. After dispatch the address is locked with the carrier, and a redelivery fee may apply.

If you refuse a parcel at the border to avoid a duty charge, the parcel comes back to us and we refund the item price minus the return shipping. It usually costs more than the duty would have.

One thing worth knowing: paper goods are exempt from most of the restrictions that apply to flammable items, but a few countries still inspect joss paper as “combustible material”. In the rare case a parcel is stopped for that reason, we refund in full and tell you which carrier to avoid next time.

A cultural ritual, not a promise. No outcome is guaranteed, and no cash value is implied.